
Frequently asked questions
The questions we actually get asked
Including the uncomfortable ones. If your question is not here, ask us and we will answer it properly.
Answers
About the ministry
What does Ministry of Reconciliation actually do?
We work alongside local churches and community leaders in vulnerable communities across three commitments: relief (meeting urgent needs such as food, safe water and health care), renewal (education, livelihoods, savings groups and community development), and restoration (prayer, discipleship, church partnership and reconciliation between people in conflict).
Why is the organisation called Ministry of Reconciliation?
The name comes from 2 Corinthians 5:18, where Paul writes that God has reconciled us to himself through Christ and given us the ministry of reconciliation. It describes both our spiritual conviction and a practical observation: what keeps many communities poor is a broken relationship rather than only a missing resource, and repairing relationships changes material outcomes.
Are you a Christian organisation?
Yes, and we are open about it. We are equally clear that faith is never a condition of receiving help. Nobody who comes to us is asked what they believe, and nothing they receive depends on their answer. We serve, employ and partner with people of other faiths and none.
Do people have to attend church or convert to receive help?
No, absolutely not. Assistance tied to attendance or conversion is coercion applied to people who cannot easily refuse. We do not do it, and we will not fund partners who do. Discipleship is offered as a genuine invitation that can be declined with no consequence at all.
Where do you work?
Our work is organised into regional groupings, which you can explore on the Where We Serve pages. Specific countries, partner numbers and programme scale are being confirmed and will be published there.
How is the organisation governed?
A voluntary board of trustees holds the executive team accountable for strategy, safeguarding and the use of funds. Trustees receive no payment for the role. You can read more on our Leadership and Accountability pages.
How we work
Why does it take so long before a project starts?
Because the listening is the intervention, not a formality before it. We spend months in conversation with a community — including separately with women, young people and the poorest households — before anything is designed. Projects built on assumptions collapse within a few years of handover, which costs far more in the end.
Why do you work through local churches rather than your own staff?
In most places we work a congregation is already present, already trusted by its neighbours, and not going anywhere. It knows which grandmother is raising five grandchildren; an external assessment team arriving for a week does not. Working through local partners also means the capability stays behind when our funding ends.
Do you only help Christians?
No. We serve whole communities, never only church members, and our partners are held to that in writing. Deciding who receives help on the basis of religion would contradict the belief that every person bears the image of God.
Do you build schools, clinics and wells?
Sometimes, but it is not our default. Far more often a community already has a water point that has broken, a clinic that lacks power, or a school that needs a roof and some trained teachers. Repairing and strengthening what exists is cheaper, faster and avoids adding assets a community has not been helped to maintain.
How do you know whether the work is actually working?
We look at what is still functioning several years after handover — water committees still collecting contributions, savings groups still lending, teachers still in post, children still enrolled. Outputs delivered are easy to count and easy to inflate; continuation after we step back is much harder to fake.
Do you ever get it wrong?
Yes, and we publish it. We have sited infrastructure badly, scheduled training at times that excluded the people it was for, and built things nobody had asked for. Our reporting includes failures because an organisation that only reports success is not giving supporters information they can rely on.
Safeguarding and conduct
How do you keep children and vulnerable adults safe?
We have a written safeguarding policy that applies to all staff, trustees, volunteers and partners without exception. Every partner has a named, trained safeguarding focal point, and there is a route for reporting concerns that does not pass through programme delivery staff. Training is mandatory, including for senior leaders and trustees.
How can a community member complain about us?
Every partner community has a way to raise a concern that does not run through the person delivering their programme, and using it will never put someone's support at risk. A person who cannot complain safely is not being treated with dignity, whatever a mission statement claims.
How do you handle photographs and stories of the people you serve?
We ask permission, explain where an image will be used, and accept a refusal as final. We do not photograph people receiving something, we photograph people at eye level, and consent can be withdrawn at any time. We do not publish identifiable details from reconciliation or safeguarding processes.
Getting involved
What is the most useful thing I can do?
Regular monthly giving and sustained prayer for a specific community. Monthly income is what allows us to make multi-year commitments to communities and keep them, and prayer for named people rarely leaves the person praying unchanged.
Can I volunteer overseas?
We are cautious about short-term overseas placements, because they frequently cost partner communities more in hosting than they contribute in work. Where a partner has identified a genuine skills gap we do facilitate longer placements. Most volunteering with us happens where you already live.
Can my church partner with a community?
Yes, and it is one of the most valuable things a congregation can do. We structure these as genuine two-way relationships rather than sponsorship arrangements — supporting churches consistently tell us they were changed more by the partnership than their partners were.
How do I contact you?
Through the contact page, which includes a form and our contact details. Contact details currently shown as placeholders will be completed before launch.
Still have a question?
We answer every enquiry properly, and if we do not know something we will say so.