General enquiries
Anything that does not fit elsewhere. We aim to answer every enquiry properly rather than quickly.
Contact us
Talk to a person, not a ticketing system
We answer every enquiry properly, and if we do not know something we will tell you that rather than guess.
Send us a message
How can we help?
Please do not include bank or card details in this form.
Who to contact
Reaching the right person first time
Supporter care
Questions about giving, changing a regular gift, receipts, or how funds were used.
Prayer
Share a prayer request, or ask about joining the prayer team.
Church & organisation partnerships
Congregations, businesses, trusts and other agencies wanting to work with us.
Media & press
Interview requests, images, and factual checks before publication.
Safeguarding concerns
A concern about a child or vulnerable adult, or about the conduct of anyone connected to our work.
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If someone is at immediate risk
If a child or adult is in immediate danger, contact your local emergency services or child protection authority first. Then tell us, so that we can act on our side.
Safeguarding concerns can be raised with our safeguarding lead directly, through a route that does not pass through programme delivery staff. You do not need to be certain — a concern is enough, and raising one will never affect the support anyone receives.
Response times
We are a small team and we would rather reply properly than instantly. General enquiries usually receive a response within a few working days. Safeguarding concerns are treated as urgent and acted on immediately.
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A note on what we cannot advise on
We are glad to explain how a particular kind of gift works mechanically. We cannot give tax, legal or financial advice, and we would not attempt to. For planned giving, shares or legacies, please take independent professional advice.