Careers · Supporter Care
Supporter Care Officer
Look after the people who support this work — answering questions properly, managing giving records, and never applying pressure.
This is an illustrative role description, not a live vacancy
No opening is currently advertised for this position, and no salary, location, contract type or closing date has been invented. Each appears below as a marked placeholder.
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The role
What you would be doing
- Respond to supporter enquiries by phone, email and post
- Maintain accurate giving and communication preference records
- Process changes to regular giving promptly and without friction
- Help produce supporter updates and reports
What we are looking for
- Excellent written and spoken communication
- Meticulous with records and data protection
- Patience and genuine warmth
- Comfortable saying no to pressure-based fundraising tactics
Working here
We are a small organisation. There is no large team behind you, you will do your own administration, and the work is demanding. Programme roles involve travel to partner communities, sometimes in difficult conditions.
We also expect staff to be able to challenge leadership, and we protect people who do. Safeguarding training is mandatory for every role without exception.
Interested?